Do you have any additional inventory requirements? Do you have any additional inventory requirements?

Do you have any additional inventory requirements?

Diego Diego

WHEN SHOULD I PUT MY ORDER IN THE "START MANAGEMENT" STATUS?

Whether you are under the Intercorp courier mode (exclusive) or if you ship on your own (dropshipping), you only have to "start handling" your order when you have confirmed with the warehouse that you have the stock to be able to attend it.

Remember that:

  • You must validate your stock, at most, within the following 24 hours after the order enters the system.
  • You must check that the products are functional and in perfect condition, as you describe them at the time of uploading them to the marketplace.
  • You must validate that the products are complete, as you describe them at the time of uploading them to the marketplace.

WHAT DO I DO WHEN I DON'T HAVE STOCK TO FILL AN ORDER?

Whether you are in the Intercorp courier mode (exclusive) or if you ship on your own (dropshipping), when you do not have stock to attend an order, you should not "start handling" and you must proceed to cancel it. To do this, follow the instructions below:

  • Do not give "start handling" to the request. Otherwise, the option to cancel the order will not be active.
  • Click on the "Cancel" button that appears at the top of the order detail.
  • A window will open, in which you must complete the fields "text for the dispute", "type of dispute" and "responsible".
  • Complete the "text for the dispute" field by entering a comment indicating the stock break.
  • In the field "type of dispute" select the option "Canceled by seller [CS]".
  • In the "responsible" field, put your name and surname, to know who left the comment.
  • After filling in the 3 fields, click on the "Cancel order" button and you will have completed the cancellation.
  • Remember that you must cancel due to stock failure, at most, within the next 24 hours after the order enters the system.

WHAT DO I DO WHEN I DO NOT HAVE STOCK FOR AN ORDER, BUT THE “CANCEL” BUTTON NO LONGER APPEARS?

Whether you are in the Intercorp courier mode (exclusive) or if you ship on your own (dropshipping), remember that you should never "start handling" an order if you do not have the stock to address it. If you started handing the order by mistake and the "Cancel" button no longer appears, you should proceed to leave a dispute. To do this, follow the instructions below:

  • Click on the "Create dispute" button that appears at the bottom of the order detail.
  • A window will open, in which you must complete the fields "text for the dispute", "type of dispute" and "responsible".
  • Complete the field "text for the dispute" by entering a comment indicating the error and specify out of stock.
  • In the field "type of dispute" select the option "Canceled by seller [CS]".
  • In the "responsible" field, put your name and surname, to know who left the comment.
  • After filling in the 3 fields, click on the "Create controversy" button and you will be finished.

Remember that you must enter the controversy due to stock failure, at most, within the next 24 hours from the moment the order enters the system.

We hope this was helpful!

Was this article helpful?

0 out of 0 found this helpful

Add comment

Please sign in to leave a comment.