What documents must be issued to the client?

At the time of managing an order, 3 quadrants will appear: customer, delivery address and payment.  In the "client" quadrant, the client's data will appear: name, email, telephone number, DNI number, company name and RUC number so that they can consider it in the payment receipt that they will issue.

TO WHOM SHOULD I ISSUE THE PAYMENT RECEIPT?

Proof of payment must be issued in the name of the end consumer (end customer), not the platform. The document can be a bill of sale or invoice (physical or electronic) depending on what the client has requested; this data can be verified at the time of managing the order.

The document can be sent physically (together with the product) or electronically to the mail registered by the client within a maximum period of 24 hours.

Example - Receipt: if a customer has made the purchase in his name, only the DNI number will appear as data and the payment receipt to be issued is a ticket.

Example - Invoice: if a customer has made the purchase in the name of a company name (RUC 10 or RUC 20), the following information will be activated and the payment receipt to be issued is an invoice.

• Taxpayer Identification Number (RUC)
• Registered business name

WHAT AMOUNTS AND CONCEPTS SHOULD I CONSIDER IN MY PAYMENT RECEIPT?

You should consider in your payment receipt (receipt or invoice/bill) to the end customer are the amount of the product(s) and shipping cost, both with their respective concepts differentiated by items.

Example:

For Sellers with "own dispatch", the amount will be reimbursed since they carry out this operation. In the case of Sellers with “exclusive dispatch”, each platform will issue an invoice for the “shipping cost” concept where it will consider said amount, in this way they will be able to offset their sales VAT and the effect will be zero. Keep in mind that each platform will issue a single receipt for the total amount of the shipping cost of all orders that will be considered in the settlement report, and with the same concept.

We hope we have helped you!