What can I do if I get an error message after uploading the product spreadsheet? What can I do if I get an error message after uploading the product spreadsheet?

What can I do if I get an error message after uploading the product spreadsheet?

Diego Diego

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All black fields are mandatory. They must be filled in. Yellow fields are specifications and must be at least 60% filled in.

Here, we’ll show you the most common mistakes and what you need to do to avoid errors with your file.

A) The ID and SKU column should not be filled in.

These two columns should not be filled in since the system creates the corresponding values automatically when you upload the spreadsheet. Leave them empty. If you manage SKUs with your products, fill them in the UPC column.

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B) There is no update of the number format in the UPC and price column.

All numbers must be in number format. To achieve this format, select the respective columns, right-click on them and select "Cell format". Select the option "0" for the decimals and click on "Accept".

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Regarding the date, follow the same procedure. Click on "Cell format", but in this case select "Date". Click on the "year month day" option and then click on "Accept".

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This way, all values will be in the correct format and you will not get any error messages.

C) No prior brand creation was requested.

When the brand does not exist, the system does not recognize it and returns an error. In these cases, always request the brand's creation via the support button, selecting the following subject: "Brand creation required".

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In addition, always write the brand name in capital letters.

D) Site names are not separated by a bar.

If you do not enter the bar, the system will not find the site. It is mandatory to fill in the site field.

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E) Spaces are left between image or site URL addresses.

No spaces should be left between URL addresses. Everything must be written together and separated only by a bar (|).

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Correct:

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In case you have further questions, please feel free to contact us via the Seller Center support button.

We hope this was helpful. 

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