STEP 1: KNOW THE STATUSES

  • For handling: the order was paid and is ready to be handled
  • For shipping: the order has already been handled and is ready for shipment
  • Shipped: all products were shipped to the end customer
  • Delivered: order successfully delivered
  • Canceled: the order was canceled due to failure, customer request or inconvenience of the seller
  • Unpaid: the order is pending payment, it should not be handled

STEP 2: HANDLING ORDERS IN BULK

STEP 3: DOWNLOAD FILE "GET LIST OF ORDERS"

The template obtained in Excel format will help to make the change of statuses in bulk

STEP 4: UPDATE STATUS CHANGES IN REQUIRED ORDERS

The status update will be carried out using the following format according to the states indicated in STEP 1.

  • For those who are DROP (own dispatch): the file will download all the states so that the following is updated to the corresponding state according to the logistics management of your company.
  • For those that are EXCLUSIVE (Courier Intercorp): it will only show the status "for handling" because the remaining changes are made by our Courier company.

STEP 5: UPLOAD FILE WITH THE UPDATED STATUSES

Once the file is uploaded, it will be displayed in green as a sign that the format is correct. Once processed, the message “the orders were updated successfully” will appear.

WHAT COULD HAPPEN IF I DON'T UPDATE MY STATUSES ON TIME?

  • You could lose your visibility in e-commerce advertising spaces
  • Permanent deactivation of SKUs on all our platforms
  • Sales reduction on platforms
  • Dissatisfied clients

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