How can I manage a change of courier?

CARRIER CHANGE FLOW

This is when the seller needs to change their current carrier.

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All change requests must be submitted as follows:

"Carrier change request" (Example)

Seller (Trade Name): Fitosmar

Taxpayer Identification Number : 10111213141

Company Business Name: Fit Osmar Sac

Logistics Contact Person: Osmar Figueroa

ID Number:10111213

Cellphone Number: 999999999

Email: Osmar.figueroa.pe

Warehouse address: Calle Perú MZ. G lote 6, Urb. Las Palmeras

District: Lima

Province: Lima

Department: Lima

Reference: Av. Túpac 809

Business hours: 9:00 a.m - 1:00 p.m / 3:00 p.m. - 6:00 p.m.

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1. CHANGE TRANSPORT FROM DROP (DIRECT DELIVERY) TO EXCLUSIVE (COURIER)

The request must be submitted through the support button in the Seller Center, following the "Carrier change request" form.

The seller support area receives the request (Andrea) and sends it to the logistics area (Johan) to be processed.

Logistics (Daniela Sanchez) checks the information and request the creation of the seller on the courier's platform. If any information needs to be corrected or confirmed, she will contact the seller (24-48 hours).

Once the seller is created on the courier platform, it is sent to the content area to be assigned  the carrier in the SC (for now 2020).

The content team confirms the change.

2. CHANGE TRANSPORT FROM EXCLUSIVE (COURIER) TO DROP (DIRECT DELIVERY)

A request must be submitted through the support button in the Seller Center, following the "Carrier Change Request" form.

The seller support area receives the request (Andrea) and sends them the Intercorp dispatch form to specify their rates and locations.

The seller sends the completed dispatch form on the same ticket, and it is forwarded to the logistics area (Johan) to be processed.

Logistics (Daniela Sanchez) checks the information (rates and locations) and request SC registration content (for now 2020).

The content team confirms the change. 

3. CHANGE TRANSPORT FROM DROP (DIRECT DELIVERY) TO DROP (DIRECT DELIVERY): RATE UPDATE

The request must be submitted through the support button in the Seller Center, following the " Carrier Change Request" form.

The seller support area receives the request (Andrea) and sends them the Intercorp dispatch form so they can specify their rates and locations.

The seller sends the completed dispatch form on the same ticket, and it is forwarded to the logistics area (Johan) to be processed.

Logistics (Daniela Sanchez) checks the information (rates and locations) and proceeds to request SC registration content (for now 2020).

We hope to have been of assistance!