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You have just had your first sale and you don't know how to manage it? Here we explain everything you need to know.

  • When you have a new order, it will appear in the sales module, in the orders sub-module.
  • Once the order appears, you will see the order number, the date, the customer's name, the total amount of the order, the status, and the website where you have sold.
  • When you enter the order, you will find it in the first order status called FOR PROCESSING.

This status is the first status of your order. You must click on "Start Processing" to start processing the order. If you want to know what each status means, click here: https://seller-university.webnode.pe/l/que-significa-cada-estado/

  • If you are assigned to a courier (Urbano, Chazki, Scharff) the next thing to do is to change your status to "Start Processing". This automatically goes to the courier. Then, they receive a notification in their system, so that Urbano can set it as "Sent".

It is worth noting that the process is automatic; once the order is "Sent" and a tracking number is obtained, the order is already in Urbano's systems to be scheduled for pickup.

  • The courier has 48 business hours to contact you (the seller). They will contact you to coordinate the pickup of the package.
  • Download the guide by clicking on "Download Guide". 

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  • You must print the guide, fill it out and stick it on the packaging. Urbano only scans the guide code. That's enough.
  • You must pack your product as indicated in the packing guide. Here is the model packing guide. 

 DOWNLOAD Guide...1)-2.pdf

  • You must track the shipment within the Seller Center. When it automatically changes to "Delivered", you will have the customer's and Urbano's confirmation.
  • Remember to ALWAYS place the receipt or invoice inside the package if it is PHYSICAL. It must state the total amount paid by the customer: product plus freight (differentiated in the receipt, to avoid accounting problems). If it is an electronic receipt or invoice, you must send it to the customer by email within 24 hours after delivering the product.

HOW DO I MANAGE MY FIRST SALE IF I RUN MY OWN LOGISTICS?

  • When you have a new order, it will appear in the sales module, in the orders sub-module.
  • Once the order appears, you will see the order number, the date, the customer's name, the total amount of the order, the status, and the website where the order was placed.
  • When you enter the order, you will find it in the first order status called FOR PROCESSING.
  • This status is the first status of your order. You must click on "Start Processing" to start processing the order. If you want to know what each status means, click here: https://seller-university.webnode.pe/l/que-significa-cada-estado/
    • Remember to pack your order based on the packing guide. 

 DOWNLOAD Guide...-2-5.pdf

  • Once you have it ready, you must set the "For Shipment" status and place it in your vehicle on the way to the customer.
  • Once you are at the customer's place, and you have a photo of the signed notice of receipt, or a photo of the ID card of the customer who received the order, or a photo of the product in the customer's hands, you can attach this file in the Seller Center and change the status to "Delivered".
  • The Seller Center system will not allow you to change the status from "For Shipping" to "Delivered” but place an image of the notice of receipt within the order.
  • If the order is not delivered, the order will not be paid on payment day.
  • Remember to ALWAYS place the receipt or invoice inside the package if it is PHYSICAL. It must state the total amount paid by the customer: product plus freight (differentiated in the receipt, to avoid accounting problems). If it is an electronic receipt or invoice, you must send it to the customer by email within 24 hours after delivering the product.

We hope this was helpful!

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