What are statuses and what do they mean in the Seller Center? What are statuses and what do they mean in the Seller Center?

What are statuses and what do they mean in the Seller Center?

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The statuses allow us to trace your order.

IF YOU DISPATCH WITH A COURIER:

  • You have a sale
  • You select Start Handling: status that means that you are already preparing the order you just received
  • When the courier, integrated with our system, picks up the order, the status will be change to Shipped
  • Once the order is delivered, the status will change to Delivered

IF YOU DISPATCH ON YOUR OWN:

  • You have a sale
  • Start handling: status that means that you are already preparing the order you just received
  • For Shipping: it means that you already have it ready for shipment.
  • Shipped: order has already been collected by your logistics operator to be dispatched to the customer
  • Delivered: order has been delivered and you have confirmation of your own logistics operator and the customer.

STATUS "CANCELED"

These can occur in 3 types of scenarios:

  • Upon Client Request (CC), when the client requests a cancelation, the product must be canceled from the same platform, adding a note saying you are proceeding with the cancellation.
  • Due to Failure (F) In this case, you just need to ignore the order since it was entered by mistake by the client at the time of purchase (money does not enter our platform).
  • Canceled by Seller (CS) This only occurs in a specific case, which does not include Stock Break.

IF YOU WANT TO "CANCEL AN ORDER"

Select Cancel and enter the reason. Remember:

PENALTIES

The Seller agrees to accept the penalties established in this clause. IR Management will have full power to deny the use of the Seller Center Tool for damages, problems and/or non-compliance caused corresponding to the following sections:

  • For non-dispatch of order:

For cancelations by the Seller and having verified the specific case, the commission will be charged for the generated order. 10% of the sale.

  • By order stock break:

In case the Seller cancels the order(s) from the Seller Center due to lack of stock, the commission corresponding to that order will be charged to the Seller and will incur additional charges depending on the stage in which the order is canceled, the additional charge may be of 50%, in case the order is canceled within 24 hours from the maximum dispatch date, in case the order is canceled outside this date, 100% of the commission is charged as an additional charge.

  • By product quality:

Corresponding to the quality of the product indicated in 12.1 and the affectation that could arise from a Customer Service Claim and/or Administrative Complaint, it will expressly assume the actions and Administrative pronouncements (Fines) by the National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI), in direct relation to situations of Arbitrary Cancelation without notice to the client, Price Error, Expenses related to the reimbursement and payment of costs and costs of the procedure, as well as external acquisitions ( hunting) and/or customer compensation coupons.

The Seller Center manages your orders through statuses, which are the following:

Description of the statuses

  • For Handling: The order has arrived, and you must start preparing it
  • For shipping: The order is ready to be picked up and shipped by the chosen logistics
  • Shipped: The order has been shipped to the customer
  • Incomplete shipment: you do not have the complete order and a part will be dispatched
  • Waiting for decision: System error, not dispatching and coordinating with the commercial agent
  • Canceled: order canceled by the seller for some unusual reason, this must be communicated to the marketplace team before it is made via formal mail.

Remember:

PENALTIES

The Seller agrees to accept the penalties established in this clause. IR Management will have full power to deny the use of the Seller Center Tool for damages, problems and/or non-compliance caused corresponding to the following sections:

  • For non-dispatch of Order:

For cancelations by the Seller and having verified the specific case, the commission will be charged for the generated order. 10% of the sale.

  • By order stock break:

In case the Seller cancels the order(s) from the Seller Center due to lack of stock, the commission corresponding to that order will be charged to the Seller and will incur additional charges depending on the stage in which the order is canceled, the additional charge may be of 50%, in case the order is canceled within 24 hours from the maximum dispatch date, in case the order is canceled outside this date, 100% of the commission is charged as an additional charge

  • By product quality:

Corresponding to the quality of the product indicated in 12.1 and the affectation that may arise from a Customer Service Claim and/or Administrative Complaint, it will expressly assume the Administrative actions and pronouncements (Fines) by the National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI), in direct relation to situations of Arbitrary Cancelation without notice to the client, Price Error, Expenses related to the reimbursement and payment of costs and costs of the procedure, as well as external acquisitions( hunting) and/or customer compensation coupons

We hope this was helpful!

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