¡Bienvenido al Seller University!

The Marketplace Team is made up of several people who are in charge of managing different areas. In case you have questions, here we detail the functions and topics you can consult with the team

CONTENT

This team is responsible for approving the products that will be displayed on the E-Commerce platforms and will be able to help you with all queries about the use of the Seller Center, activate products, change photos, create brands, grant access, among other topics.

If you need help with these topics, contact the person assigned according to your product categories:

• Luis Mariño (luis.marino@irdigital.pe): beauty accessories, fashion and footwear
• Cynthia Nicho (cynthia.nicho@irdigital.pe): video games and the gamer world, technology, home appliances, health and multiproducts
• Katiuska Campusano (katiuska.campusano@irdigital.pe): decohome, home improvement, mass consumption
• Sonia Cachay (sonia.cachay@irdigital.pe): toys, baby world, sports, pets and other departments

MARKETING AND CAMPAIGNS

This team is in charge of managing marketing campaigns that will boost the sales of your products, with them you can manage stock, price, product discounts and the current commercial calendar for E-commerce.

If you need help with these issues, contact:

• Marco Pacherre (marco.pacherre@irdigital.pe)
• María García (maria.garcia@irdigital.pe)

COMMERCIAL

This team is in charge of overseeing your entire onboarding process and coordinating commissions, contracts and other commercial requirements.

If you need help with these topics, the Category Managers that can help you are:

• Yousef Rabi (yousef.rabi@irdigital.pe): Electro and Technology (cell phones, computers, appliances, gamer, etc).
• Gino Chaparro (gino.chaparro@irdigital.pe): Tools, Furniture, Home Decor, Automotive and Pets.
• Katherine Camacho (katherine.camacho@irdigital.pe): Health, Bookstore and Children.
• Carla Dongo (carla.dongo@irdigital.pe): Beauty, Food, Sports, Fashion and Accessories.

POST SALE AND OPERATIONS

This team is in charge of managing the sales, they are also in charge of managing product shipments, claims, returns, payments and the entire post-sale service.

If you need help with these issues, contact:

• Emily Lovera (emily.lovera@irdigital.pe)
• Evelyn Chavez (evelyn.chavez@irdigital.pe)
• Andrea Sánchez (andrea.sanchez@irdigital.pe)
• Heydi Amacifuen (heydi.amacifuen@irdigital.pe)
• Daniela Sánchez (daniela.sanchez@irdigital.pe)
• Jonathan Toledo (jonathan.toledo@irdigital.pe)

IT

This team is in charge of managing the proper functioning of the Seller Center and that there are no technical errors with it.

If you have a problem or bug in the system and need help with these issues, you can contact:

• Sebastián Salas (rolando.salas@irdigital.pe)

Remember that you can also contact our team directly by e-mail, telephone or by issuing a ticket in the Seller Center portal. To issue supprot tickets you just have to click on the support icon when you log in to the Seller Center.

In this section, you will learn how to update the price of your products. Once you have uploaded your products, either manually or in bulk, you need to set the price. It is important to remember that if a product does not have a price, it will not be displayed on the website.

STEP 1: SELECT THE CATALOG MODULE

• Once logged in to the Seller Center, select the CATALOG module.
• Then, go to ”Update Price in Bulk" module.

STEP 2: DOWNLOAD EXCEL FILE

Once you have clicked on Update Price in Bulk, click on "Get current price list CSV" and an Excel file will immediately be downloaded.

STEP 3: FILLING IN THE EXCEL FILE

The Excel file has six columns:

• Product Name
• SKU ID: It must always be in number format. Do not edit this field.
• UPC: It must always be in number format. Do not edit this field.

A) Go to the SKU column and select it.

B) Right click and select "Cell format".

C) Select the "number" option and enter “0” for decimals.

D) Click on "Accept".

Notice that the values are now in the correct format.

• Normal price: Enter the normal product price (without discount). Do not use any letters or special symbols. This entry must always be in number format. Do not leave this cell empty.
• Discounted price: Enter the discounted price (if available). Do not use any letters or special symbols. This entry must always be in number format.
• Discount Start Date: Enter the discount start date. It must be in YEAR - MONTH - DAY format.
• Discount End Date: Enter the discount end date. It must be in YEAR - MONTH - DAY format.

A) Go to the " Discount Starting Date" column.

B) Right click and then select "Cell format".

C) Select the "Date" option and set the "year month day" format.

D) Click on "Accept" and do the same in the "Discount End Date ".

STEP 4: IMPORT THE EXCEL FILE

Once you have finished working on the Excel file, save it and import it to the Seller Center. If everything is correct, you will see the listing in green. If the file contains errors, the file will display in red.

If everything is correct, click on "process" and confirm the action. That’s it! Your prices have been successfully updated.

We hope this was helpful!

COMPLIANCE PROCESS

1. Check your placed express orders

Access link: https://Seller Center.pe/ 

Where can I see the express order consolidated report?

To view the report, you must go to the "Reports" menu, "Order Status" section, click on the "Export CVS" button, and then fill in the date range you wish to view, and enter an email address to which the report will be sent.

You will then receive the report in the provided email account. Your express orders will be displayed in the "Carrier" column. Carriers will have the name "Nameoflogisticscompany_Express".

2. Confirm your stock with "Start Management"

Latest confirmation time: 2:00 p.m.

Otherwise, orders will be canceled.

ORDER PREPARATION PROCESS

3. Packing, packaging and labeling your orders

After 5 to 10 min. per integration, the status changes to "Sent". This means you can download the guide:

Packing Guide

PACKAGE DELIVERY PROCESS

4. Check and deliver to logistics operator

The logistics operator comes to collect the packages from 2:00 p.m. until 8:00 p.m. It is important to make sure the package corresponds to them and pay attention to their arrival for  successful delivery.

Consider that the logistics operator can go to pick up more than two times in the same day since they operate smaller vehicles. So, you must deliver the packages to the courier as appropriate.

If you have any doubts or queries, please write to the Seller Center Support (click on Seller Center support button) to ask for help.

We hope this was helpful!

For campaigns, the commercial calendar of each E-commerce (Promart, Plaza Vea, Real Plaza Go and Oechsle) is taken into consideration. The business calendar is delivered the first fifth days of each month at most). Once the information is received, the seller has two options:

From massive price update

1. Make the price adjustment with the corresponding validity and inform via the support button of the seller center with the name Campaign List. Set the settings a week in advance. They must indicate the date of price change taking into consideration that we do not have the "From" button to program in this module.

From promotions module (RECOMMENDED)

1. Just enter the Seller Center> go to administration> Promotions, and create it. There you can schedule the dates according to the departure you consider, and you must notify via support, so as not to lose the traceability of the order.

Some things to know about the Promotions module

1. There are no massive uploads, i.e., promotions are added by product, brand, or category.
2. Promotions can be percentage or nominal and you can only place a specific discount per product.
3. If you have discounts applied in the massive price update module, the discount created in the Promotions module will be added to this existing discounted price, it does not replace it.
4. If you want to use the massive price update for your commercial offers in campaign, remember that from this module you cannot program the departure date, but until the prices are modified, with a week in advance to be able to reserve spaces.
5. Please remember that you must upload high resolution or editable photos and your logos to participate, all named correctly, and they must be sent via support. Please, it is very important to be sent via support, otherwise the information may be lost, the support button is in the seller center.

To be taken into consideration:

• If you have a proposal for products that are not yet uploaded, send the proposal with the product catalog report format via the support button in the seller center and select Campaign Proposal.
• The spaces are subject to evaluation of the ecommerce, the delivery of the list does not guarantee the presence in home or emailings, but the traffic that your products will obtain.
• The price adjustments are made by the seller, the same with the stock.
• There is no additional cost.
• The pieces will be worked on taking into consideration the price change date that they indicate. An inconsistency between the listed product cost and the piece may be considered as misleading advertising and the space will be removed immediately.
• For mailings the photos must be in TIFF or PSD 300 dpi format without exceptions. In the case of mailings. The photos must be named with the SKU name or number.
• If you want specific spaces, Oechsle has packages for every need.

We hope we have helped you!